How To Change GCash Number For Same Account: Step-by-Step Guide (2025)

Last Updated on July 30, 2025

In our digital lives here in the Philippines, our mobile numbers are more than just for calls and texts; they’re our digital identities, especially when it comes to e-wallets like GCash. Your GCash account is fundamentally tied to your registered mobile number. But what happens if you lose your SIM card, your number gets deactivated, or you simply want to switch to a new mobile number for convenience? The thought of losing access to your GCash funds can be terrifying!

I’ve been there. My old SIM card got damaged, and the dread of potentially losing access to my GCash balance and all its linked services was immense. I needed to perform a GCash change number same account operation, and quickly. It wasn’t as simple as just logging in with a new number; it required a specific process to ensure my funds and account history were transferred seamlessly. That’s why I’ve put together this detailed guide for 2025, sharing my personal experience and the exact steps you need to follow to successfully update your GCash registered number while retaining your existing account and its contents.

Key Takeaways: Changing Your GCash Number, Same Account

• You Need a NEW, Fully Verified GCash Account First: The primary method for a “GCash change number, same account” is to create and fully verify a brand-new GCash account with your new mobile number.
• Data Transfer, Not Direct Number Change: GCash does not allow a direct “change number” feature within an existing account. Instead, it’s a *transfer* of your old account’s wallet balance and linked services to a new, fully verified account.
• Verification is Paramount: Both the old (if accessible) and the new GCash accounts must be fully verified to ensure a smooth and secure transfer process.
• Prepare Your Documents: You’ll need a valid government-issued ID and a clear selfie with your ID for the verification and transfer request.
• Not All Services Transfer Instantly (or at all): While your wallet balance and core services like lending (GLoan, GCredit) and savings (GSave – CIMB only) will transfer, your transaction history, GScore, GForest, and Piggy Bank data will NOT.

Why Would You Need to Change Your GCash Registered Number?

Before diving into the “how,” let’s explore the common scenarios that might lead you to need a GCash change number, same account process:

• Lost or Stolen SIM Card: This is a major security risk. If your SIM is lost or stolen, you need to secure your GCash account immediately and eventually transfer it to a new number.
• Damaged or Deactivated SIM Card: Your old SIM might physically break, or become deactivated due to inactivity or non-compliance with the SIM Card Registration Act (RA 11934). This means you can no longer receive OTPs, locking you out.
• Switching to a New Mobile Number: Perhaps you simply want a new, easier-to-remember number, or you’re changing network providers.
• Upgrading to a New Phone with a Different SIM: While less common now with eSIMs, if your new phone requires a different SIM size or type, and you get a new number in the process.
• Security Concerns: If you suspect your old number has been compromised, changing your linked GCash number adds a layer of security.

In all these cases, the goal is to safely transfer your GCash balance and services to a new, secure mobile number, essentially performing a GCash change number but keeping the same account identity and funds.

What You Need Before Starting the GCash Number Change Process

Preparation is key to a smooth process. Based on my experience and GCash’s current policies (as of 2025), here are the essentials:

Essential Requirements:

1. A Brand New Mobile Number: This will be your new GCash registered number. Make sure it’s active and registered under the SIM Card Registration Act in your name.
2. New GCash Account (with the new number): This is perhaps the most counter-intuitive part. You *must* create a new GCash account using your new mobile number.
3. Fully Verified New GCash Account: Crucially, this new account (with your new number) must be Fully Verified. If it’s not, you’ll need to go through the verification process (uploading ID, taking a selfie) first. This is a critical step for security and compliance.
4. Your Old GCash Account Details: Even if you can’t access it, you need to know the old registered mobile number and ideally, some transaction history or balance amount to prove ownership.
5. Valid Government-Issued ID: Prepare a clear photo of one of the accepted valid IDs. This is for verifying your identity for the transfer request. Accepted IDs usually include:
   • National ID (Card Type / Paper Type / Digital)
   • Passport
   • Driver’s License
   • UMID
   • PRC ID
   • Philippine Postal ID
   • SSS ID
   • HDMF (Pag-IBIG Loyalty Plus) ID
   • Alien Certificate of Registration (ACR)
   • Special Resident Retiree’s Visa (SRRV)
   • DFA/Diplomat ID
6. Clear Selfie Holding Your Valid ID: A recent, clear photo of you holding your chosen valid ID. Ensure both your face and the ID details are clearly visible.
7. Notarized Affidavit of Loss (Optional but Recommended for Lost/Deactivated SIMs): If your old SIM is truly lost, stolen, or permanently deactivated and your old GCash account was NOT fully verified, GCash may require a notarized affidavit of loss. While not always mandatory if your old account was fully verified, it strengthens your case and can expedite the process.
8. Stable Internet Connection: For submitting the request via the GCash app or web form.
9. Patience: This process involves human verification and can take several days.

Step-by-Step Process for GCash Change Number Same Account

Having navigated this personally, here’s the most effective and direct path to transfer your GCash account to a new number:

Step 1: Get Your New SIM and Register It

If you don’t have one, purchase a new SIM card. This is critical. Immediately register it under your name with your network provider (Globe, Smart, DITO) as per the SIM Card Registration Act. You won’t be able to proceed with GCash if your new SIM isn’t registered.

Step 2: Create a NEW GCash Account with Your New Number

This is where many people get confused. You don’t update your old account; you transfer its contents to a completely new one.

1. Download the GCash App: If you don’t have it on your new phone, download the official GCash app from the Google Play Store or Apple App Store.
2. Register for a New Account: Follow the prompts to “Register” a new GCash account using your brand-new mobile number. You’ll receive an OTP to this new number.

Step 3: Fully Verify Your NEW GCash Account

This is arguably the most important step for a successful transfer. Your new account must be fully verified.

1. Log in to your newly created GCash account.
2. Go to “Profile” (usually bottom right).
3. Tap “Verify Now” or “Account Verification”.
4. Select “Get Fully Verified.”
5. Follow the instructions to submit your valid ID and take a selfie. Ensure the photos are clear, well-lit, and all details are readable.
6. Wait for Verification Approval: This usually takes minutes to a few hours, but can sometimes extend to 24-48 hours. You’ll receive an SMS and in-app notification once successful. Do NOT proceed until your new account is Fully Verified.

Step 4: Request Fund & Service Transfer to Your New Number

Once your new GCash account is fully verified, you can now request the transfer of your old account’s wallet balance and linked services. GCash has a dedicated online form for this, which streamlines the process.

1. Go to the GCash Help Center: Open a web browser on your phone or computer and go to the official GCash Help Center (`help.gcash.com`).
2. Find the Right Form: Search for “I want to change my mobile number linked to my GCash account” or “How do I transfer money and services from my old GCash account to my new one?”
3. Fill Out the Request Form: You’ll need to provide:
   • Your new GCash registered mobile number (the one you just created and verified).
   • Your old GCash registered mobile number.
   • Your full name as registered in GCash.
   • Your email address.
   • The reason for the number change (e.g., lost SIM, new number, damaged SIM).
   • Attach the required documents:
     • Clear photo of your valid government-issued ID.
     • Clear selfie holding your valid ID.
     • (Optional but recommended for unverified old accounts or complex cases) Notarized Affidavit of Loss for the old SIM.
4. Submit the Request: Double-check all information for accuracy before submitting. You should receive a confirmation email with a ticket number.

Step 5: Await Confirmation and Fund Transfer

This is the waiting game. GCash’s support team will review your request and verify your identity and account ownership.

• Processing Time: GCash typically states that the transfer of your Wallet Balance takes up to 48 hours. Other linked services (like GSave for CIMB only, GStocks PH, GCrypto, GLoan, GCredit, GGives, GInsure, GCash Card) can take up to 14 calendar days to reflect on your new number.
• Monitor Your New Account: Regularly check your new GCash account’s balance and linked services.
• Check Your Email/App for Updates: GCash may send updates to your registered email or through in-app notifications regarding the status of your request.

Important Notes About What Transfers and What Doesn’t:

Based on GCash’s policy, when you perform a GCash change number, same account transfer:

• Transferred:
  • Your GCash Wallet Balance
  • GSave (CIMB Bank accounts only. For other GSave partners like #MySaveUp, eC-Savings, EzySave+, #UNOready, you need to request the mobile number update directly with the respective bank.)
  • GStocks PH
  • GCash Card (if applicable)
  • GCrypto
  • GLoan
  • GCredit
  • GGives
  • GInsure
  • GCash Pera Outlet (if applicable)
• NOT Transferred (and will be lost on the old account):
  • Previous Transaction History (This is a big one! Keep records/screenshots if you need them.)
  • GScore
  • GForest points/trees
  • Piggy Bank savings

Your old GCash account number will be closed in GCash’s records, and you will no longer be able to access it.

Troubleshooting Common Issues During GCash Number Change

While the process is designed to be straightforward, issues can arise. Here’s how I’d approach common problems:

1. My New GCash Account is Not Getting Fully Verified.

• Possible Reasons: Unclear ID photo, inconsistent information (name/birthdate) with your ID, using an unsupported ID, or a temporary system glitch.
• Solution:
  • Retake photos in good lighting, ensuring all details on the ID are legible and your face is clear.
  • Double-check that the information you entered matches your ID exactly.
  • Try again after a few hours if it’s a persistent error.
  • If the issue persists, contact GCash Customer Service (see contact details below) specifically for verification issues.

2. My Old Account Was Not Fully Verified, and I Lost the SIM.

• Possible Reasons: GCash needs a higher level of proof of ownership for unverified accounts, especially when the SIM is lost.
• Solution: You will almost certainly need a Notarized Affidavit of Loss for your old SIM card. This document legally attests to the loss of your SIM and helps GCash confirm your identity. Prepare this before submitting your transfer request.

3. Funds or Services Not Transferred After the Stated Period.

• Possible Reasons: Human error in processing, system backlog, or a specific issue with your account.
• Solution:
  • Follow Up: Reply to the confirmation email from GCash (the one with your ticket number) or go back to the GCash Help Center and check your ticket status. Provide your ticket number and politely ask for an update.
  • Provide Details Again: Be ready to reiterate your old and new numbers, the exact amount, and details of the services you expect to be transferred.

4. I Can’t Access My Old GCash Account to Get Details.

• Possible Reasons: Lost SIM, forgot MPIN, phone issue.
• Solution: You don’t necessarily need to access the old account if you have all the necessary information (old mobile number, registered name, some idea of the balance) and the required IDs for the transfer request. GCash support will verify your identity. If you had an email linked to your old account, check it for old transaction notifications which can serve as proof.

Contacting GCash Customer Service for Number Change Issues

While the online form is the primary method, if you encounter significant roadblocks, you’ll need to reach out to GCash directly. Always have your prepared documents and transaction details ready.

• Via GCash App (Recommended):
  • Open your GCash app (on your new, verified account).
  • Go to Profile > Help or Help Center.
  • Tap “Submit a Ticket” or “Chat with Gigi”. State your concern clearly: “I want to change my GCash registered number to a new one, transferring my old account balance and services. I have already created and fully verified a new account.” Provide your old and new numbers and the ticket reference if you’ve already submitted the form.
• GCash Hotline:
  • For Globe and TM Mobile Subscribers: Call 2882 (toll-free).
  • For All Networks: Call via Internet (check their official website for updated contact numbers).
  • Be prepared for potentially long wait times.
• Official GCash Social Media: You can send a direct message to their official Facebook page (`GCash`) or X (formerly Twitter) (`@gcashofficial`). They can provide general guidance and sometimes escalate your concern, but typically direct you to the in-app support for security.

Security & Best Practices After a GCash Number Change

Once you’ve successfully completed the GCash change number, same account process, it’s a good time to reinforce your digital security habits:

• Update Linked Accounts: If you’ve linked your GCash to other apps or websites (e.g., Lazada, Shopee, Netflix, Grab), ensure you update your GCash payment method in those apps if it was tied to the old number or if it requires re-linking due to the change.
• Inform Contacts: Let your regular senders know about your new GCash number to avoid future failed transactions or confusion.
• Keep Your New SIM Active: Ensure your new SIM remains active and registered to avoid future deactivation issues.
• Enable All Security Features: Always use your MPIN, and consider enabling Face ID/Fingerprint login for your GCash app for an extra layer of security.
• Monitor Transactions: Regularly check your transaction history on your new GCash account for any unauthorized activity.
• Do Not Share Your MPIN or OTP: GCash representatives will never ask for your MPIN or the OTP sent to your phone. Be wary of phishing attempts.

Conclusion: Your GCash Account, On Your New Number

While the process of performing a GCash change number same account might seem daunting initially – especially the requirement to create a new GCash account – it’s a necessary security measure that GCash employs to protect your funds. By following these detailed steps, preparing your documents, and understanding the transfer process, you can smoothly transition your GCash wallet balance and services to your new mobile number in 2025.

Don’t let a lost or new SIM card cause panic. Take proactive steps, communicate effectively with GCash support, and you’ll regain full control of your digital wallet. For more essential guides on navigating digital banks, e-wallets, and online government services in the Philippines, keep exploring digitalhelpph.com!