How To Change Number In GCash: Step-by-Step Guide (2026)

Last Updated on June 7, 2026

Losing access to your GCash account because of a new or damaged SIM is one of the more stressful things that can happen to a Filipino digital wallet user. Looking for how to change number in GCash without losing your account? Here’s the complete process – your money is there, your linked services are there, but you can’t get in because the OTP goes to a number you no longer have.

The good news: GCash has a process for this. The not-so-great news: it’s not as simple as just updating a number in your settings. Here’s exactly how it works and what to expect.

Why You Might Need to Change Your GCash Number

There are a few common situations where this becomes necessary:

• Lost or stolen SIM – you can no longer receive OTPs on the old number
• Damaged or deactivated SIM – physically broken, or deactivated under the SIM Registration Act
• Switching to a new number – changing networks or just getting a new number
• Security concern – you suspect your old number has been compromised

In all these cases, the goal is the same: move your GCash balance and services to a new number without losing your funds.

What You Need to Prepare Before Starting

Getting these ready before you begin saves a lot of back and forth with GCash support:

• A new, active SIM registered under your name (SIM Registration Act compliant)
• A valid government-issued ID – National ID, Passport, Driver’s License, UMID, PRC ID, SSS ID, Postal ID, Pag-IBIG ID, or ACR
• A clear selfie holding your ID – both your face and ID details must be visible
• Your old GCash registered number – even if you can’t access it anymore
• Notarized Affidavit of Loss – not always required, but strongly recommended if your old SIM is lost and your old account was not fully verified

How to Change Your GCash Number – Step by Step

Step 1: Get your new SIM and register it

Before anything else, make sure your new SIM is active and registered under your name with your network provider – Globe, Smart, or DITO. GCash won’t process the transfer if your new number isn’t SIM-registered.

Step 2: Create a new GCash account with your new number

This is the part that catches most people off guard. You don’t update your old account – you create a completely new GCash account using your new number, then request a transfer from the old one.

Download the GCash app, tap Register, and sign up using your new mobile number. You’ll receive an OTP to confirm.

Step 3: Fully verify the new account

This is the most important step – your new account must be fully verified before GCash will process any transfer.

• Log in to your new GCash account
• Go to Profile > Verify Now
• Select Get Fully Verified
• Submit your valid ID and selfie
• Wait for approval – usually a few minutes to a few hours, sometimes up to 48 hours

Do not proceed to the next step until you get the “Fully Verified” confirmation.

Step 4: Submit a transfer request to GCash

Once your new account is fully verified, go to help.gcash.com and look for the form to transfer your account to a new number. You’ll need to provide:

• Your new GCash number (the one you just verified)
• Your old GCash number
• Your full name as registered
• Your email address
• Reason for the number change
• Clear photo of your valid ID and selfie with ID

Submit and keep the ticket number from the confirmation email – you’ll need it for follow-ups.

Step 5: Wait for the transfer to complete

• Wallet balance – up to 48 hours
• Linked services (GSave CIMB, GStocks, GCrypto, GLoan, GCredit, GGives, GInsure, GCash Card) – up to 14 calendar days

Check your new account regularly and watch for email or in-app updates from GCash.

What Transfers and What Doesn’t

What moves to your new account:

• GCash Wallet Balance
• GSave (CIMB Bank only – for other GSave partners, contact the bank directly)
• GStocks PH
• GCrypto
• GLoan, GCredit, GGives
• GInsure
• GCash Card

What does NOT transfer and will be lost:

• Transaction history – screenshot what you need before requesting the transfer
• GScore
• GForest points and trees
• Piggy Bank savings

Common Problems and How to Handle Them

New account not getting verified

Usually caused by a blurry ID photo or mismatched information. Retake the photos in good lighting, make sure all text on the ID is readable, and double-check that your name and birthdate match exactly. If it keeps failing after a few tries, contact GCash support specifically for verification issues.

Old account was unverified and SIM is already lost

This is the hardest scenario. GCash will almost certainly require a Notarized Affidavit of Loss before processing anything. Get that document prepared first – it speeds up the review significantly.

Balance or services not transferred after the stated timeframe

Reply to the GCash confirmation email with your ticket number and ask for an update. Be specific – include your old number, new number, expected balance, and which services haven’t reflected yet. Polite and detailed follow-ups get resolved faster.

Can’t remember details of the old account

You don’t need to log in to the old account to request a transfer. What you do need is the old mobile number and some proof of ownership – your registered name and an approximate balance amount usually works. Check old emails linked to that account for transaction notifications if you need more proof.

What if GCash Keeps Rejecting Your Request?

If the online form isn’t working or your ticket has been open for too long without resolution, escalate through these channels:

• In-app support – open GCash on your new account > Profile > Help > Chat with Gigi. State clearly that you want to transfer your old account to a new number and provide both numbers plus your ticket reference.
• GCash Hotline – Globe and TM subscribers can call 2882 (toll-free). Be prepared for wait times.
• Official GCash Facebook page or @gcashofficial on X – send a direct message. They typically ask you to go through in-app support but sometimes escalate faster through social.

After the Transfer – What to Do Next

Once everything is on your new number, take a few minutes to clean things up:

• Update linked apps – Shopee, Lazada, Grab, and others may need you to re-link your GCash payment method
• Tell regular senders your new number – anyone who sends you money regularly should know
• Keep your new SIM active – don’t let it lapse or you’ll end up in the same situation
• Set up your MPIN and biometric login on the new account
• Never share your MPIN or OTP – GCash will never ask for these, not even during the transfer process

Frequently Asked Questions

Can I change my GCash number directly in the app settings?

No – GCash does not have a direct number change feature in the app. The only way to change your GCash number is through the transfer process described above: create a new verified account and request a transfer from the old one.

How long does the GCash number change take?

The wallet balance transfer takes up to 48 hours. Linked services like GLoan, GCredit, and GSave can take up to 14 calendar days. If nothing reflects after those periods, follow up using your ticket number.

Will I lose my GCash balance during the transfer?

No – your balance is safe and will be transferred to your new account. What you will lose is your transaction history, GScore, GForest data, and Piggy Bank savings, so screenshot anything you need before requesting the transfer.

What if my old GCash account was not fully verified?

The process is harder but still possible. You’ll likely need a Notarized Affidavit of Loss for your old SIM plus your valid ID. GCash may also ask for additional proof of ownership like approximate balance or recent transaction details.

Can I use the same email for both old and new GCash accounts?

Generally no – GCash ties accounts to mobile numbers and separate email addresses. Use a different email for the new account to avoid conflicts during the transfer process.

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Changing your GCash number is more of a transfer than an actual number change – once you understand that, the process becomes a lot less confusing. The key is getting your new account fully verified first, then submitting a complete request with all your documents ready. That’s what gets it done without unnecessary delays.

If you ran into a specific issue not covered here, drop it in the comments and I’ll do my best to help.

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