How to Change Your GCash Number (Same Account): Official Transfer Steps 2026

Last Updated on September 16, 2026

Short answer: You cannot directly edit the mobile number on an existing GCash account. If both the old and new numbers belong to you, GCash can transfer your funds and linked services to a separate, fully verified GCash account registered under your name.

This guide explains the current official process if your SIM was lost, deactivated, damaged, or you have moved to a new number.

The important distinction is that this is a transfer to a new account, not an edit to the old account. Your new GCash account must belong to the same person as the old one. Do not create the receiving account under a relative’s or friend’s details if you are trying to move your own funds and services.

 

Choose the right option for your situation

Your situation	What to do
You can still open the old GCash account	You can send available wallet funds yourself through Send Money or Bank Transfer. Use the official transfer-request process for eligible linked services.
Your SIM is lost, expired, deactivated, or inaccessible	Create and fully verify a separate GCash account using a new number, then request a transfer through Chat with Gigi in the app.
You changed phones but still have the same SIM and number	You usually do not need a number transfer. Sign in using the existing number and complete GCash’s device-security checks.
You want to give the old number or account to another person	Do not treat this as a number-change request. GCash accounts are personal, and you should use official support guidance before changing ownership of a SIM or closing an account.

How to transfer your GCash account to a new number

1. Create a GCash account using your new number. If you already have an active GCash account on the new number, continue to the next step. Make sure the new number can receive SMS and is under your control.
2. Get the new account fully verified. Complete GCash verification before requesting a transfer. The official transfer flow requires a separate, active account that is fully verified.
3. Open the GCash app. On the login screen, tap Help Center. If you can still log in to your new account, you can also access Help from inside the app.
4. Select “Transfer Funds & Services.” Under Quick Help, choose this option. Read the prompts carefully so you select the transfer concern rather than a general login or verification issue.
5. Chat with Gigi. Follow the in-app prompts. Gigi creates the support ticket for the transfer request and may ask you to confirm information about the old and new accounts.
6. Confirm the request. Go to Profile > Help > My Support Tickets and reply to GCash’s message to confirm your request. Save the ticket reference so you can check the status later.

Important: Use Chat with Gigi inside the GCash app. GCash says this transfer flow does not work when you chat with Gigi through a web browser.

How long does the transfer take?

• Funds: up to 48 hours
• Linked services: up to 7 calendar days

Keep your ticket reference and check My Support Tickets for updates. If GCash needs additional information for your situation, follow the instructions in the ticket.

Prepare before submitting your request

A complete request is easier to review. Before you begin, make sure you know the old GCash number, the new GCash number, and the name used for the account. Keep access to the email address or phone notifications connected with your active account so you do not miss a reply from GCash.

If you still have access to the old account, download or save any records you may need before moving funds. This is useful for your own bookkeeping, bills, refunds, or proof of earlier transactions. Do not share screenshots containing OTPs, card details, MPINs, or sensitive personal information with anyone outside the official GCash support flow.

What if you can still access the old GCash account?

If you can still log in to the old account, you may transfer available funds yourself through GCash Send Money or Bank Transfer. You can still use the official transfer-request process for eligible linked services.

This can be the simpler route if your old SIM is active and you can receive the OTP. Before sending funds manually, double-check the receiving number and account name. A successful manual fund transfer does not automatically move every service associated with your old account, so use the official in-app request when you need help with linked services.

What if your old SIM is lost, expired, or deactivated?

First create and fully verify the separate GCash account using your new number. Then use the in-app Transfer Funds & Services option described above. GCash will review the request and tell you in the support ticket if it needs anything else.

Do not wait to protect a lost SIM if you think someone else could access it. Contact your mobile-network provider about the SIM itself, then use only GCash’s official in-app support channel for the wallet-transfer request. A person who has your old SIM may receive SMS messages, so securing the number quickly matters.

What can happen to funds and linked services?

GCash describes this process as a transfer of funds and services from an old account to another account under the same owner. The exact outcome can depend on the type of service and the details of the request. Do not promise a customer, friend, or family member that every feature will move automatically. Instead, submit the official request and review the response in the support ticket.

For example, GCash has separate guidance for moving a linked GCash Card to a new mobile number. If you use a GCash Card, check the current card-specific instructions as well as the general transfer process. The new account must be fully verified before you request a card transfer.

What happens to your GScore?

GCash states that GScore is unique to a mobile number or SIM and cannot be transferred. Do not assume that a new account will retain the old account’s GScore or credit eligibility.

This matters if you use credit-related GCash products. A past GScore does not guarantee eligibility, approval, or a credit limit on a new account. Avoid content or advice that promises a way to “preserve” or “unlock” a score through a number change.

Keep your account safe during the transfer

• Use only the GCash app and the official GCash Help Center for support.
• Never share your MPIN, one-time password (OTP), or GCash Card CVV with anyone.
• Do not send IDs, account details, or ticket information to unofficial social-media accounts or strangers who offer to “speed up” the process.

After GCash completes the request

1. Check the new GCash account and the support ticket for the transfer update.
2. Confirm that the funds you expected to receive are reflected before treating the transfer as complete.
3. Check any linked services you use and report a specific missing service through the existing ticket if needed.
4. Update the mobile number saved in merchants, subscriptions, delivery apps, and payment accounts where you used the old GCash number.
5. Keep the new SIM active and protect your account with a secure MPIN and device security.

When you contact support again, keep the message simple and specific: include the existing ticket reference, say whether the issue involves funds or a service, and identify the old and new GCash numbers only through the official support channel.

Frequently asked questions

Can I change my GCash number but keep the same account?

You cannot edit the old account’s mobile number directly. GCash can process a transfer of funds and services to another GCash account when both the source and recipient numbers are under the same account owner.

Do I need a new GCash account?

Yes. For the official transfer-request flow, you need a separate active GCash account on the new number, and it must be fully verified.

Can I request the transfer through a browser?

No. GCash instructs users to start this process through Chat with Gigi in the GCash app, not through a browser.

Can I use another person’s new GCash account?

No. The official guidance says the source and recipient numbers must be under the same account owner. Create and verify the new account using your own details.

I only changed phones. Do I need to change my GCash number?

No, not if you still use the same active mobile number. A phone change and a mobile-number change are different issues. Try signing in with your existing number and follow the app’s device-security steps.

What should I do if I cannot access my old SIM?

Create and fully verify a new GCash account using a new number, then start the transfer request through Chat with Gigi in the GCash app. Follow any additional instructions that appear in your support ticket.

How long will my funds and services take to transfer?

GCash says fund transfers may take up to 48 hours, while linked-service transfers may take up to 7 calendar days.

Official GCash sources

• Transfer funds and services from an old GCash account
• Manage a GCash account
• What is GScore?
• Transfer a linked GCash Card to a new mobile number

This guide is for general information. GCash may change its process or request additional details depending on the account and transfer request.