How to Change Name in GCash (2026 Update) – Step-by-Step Guide

Last Updated on January 27, 2026

If you’ve noticed a typo in your GCash account name, or if you’ve recently changed your name due to marriage or a legal process, don’t worry – GCash allows you to update your account information safely. Completing this process ensures your transactions remain smooth and your account complies with Bangko Sentral ng Pilipinas (BSP) regulations.

In this guide, we’ll walk you through the steps on how to change name in GCash account, what documents you need, common issues users face, and tips to make the process faster. By following these steps, you can get your name updated without unnecessary delays.

Who Can Change Their Name on GCash?

Not everyone can update their name on GCash, so it’s important to know the eligibility requirements before submitting a request. Only certain users qualify, depending on their account status and the reason for the name change.

Eligibility Criteria

• Must have a fully verified GCash account.
• Must be at least 18 years old.
• The name change must be for an accepted reason, such as:

Accepted Reasons for Name Change

• Marriage or change in civil status: Updating your surname after marriage or divorce.
• Typographical errors: Correcting mistakes in spelling or order of your name.
• Legal name changes: Updating your name due to a court-issued decree.
• Minor corrections: Adjusting abbreviations, middle initials, or formatting errors.

PH-Specific Examples

• Juan from Manila needed to update his surname after getting married; he successfully submitted his Marriage Certificate and valid ID.
• Maria from Cebu corrected a spelling mistake in her first name using her UMID and valid ID.
• Legal name changes through court-issued documents are also accepted, provided they match the ID submitted.

Required Documents for Changing Your Name on GCash

To successfully update your name on GCash, you need to prepare the correct documents. The documents required depend on the reason for your name change.

Document Requirements by Reason

Reason for Name Change	Required Documents
Marriage or change in civil status	Marriage Certificate + valid Philippine ID
Typographical errors or spelling mistakes	Valid Philippine ID showing correct name
Legal name change (court-approved)	Court Decree / Legal Name Change Document + valid ID
Minor corrections (middle initials, formatting)	Valid ID with correct details

Tips for Document Submission

• Make sure your IDs are valid and not expired.
• Take clear, well-lit photos of your documents; blurry images may lead to rejection.
• Ensure that personal details exactly match what you are updating on GCash.
• Prepare all supporting documents in advance to avoid delays.

Step-by-Step Process on how to change name in GCash account via App

Once you have prepared your documents and meet the eligibility requirements, follow these steps to update your name in the GCash app.

Step 1: Open the GCash App & Log In

• Launch the GCash app on your smartphone.
• Log in using your registered mobile number and MPIN.
• Ensure your app is updated to the latest version to avoid errors.

Step 2: Access Your Profile

• Tap your profile icon in the top left corner of the app.
• Select the option “Profile Settings” or “Update Name” (depending on your app version).

Step 3: Choose the Type of Name Change

• Select the reason for your name change (Marriage, Typo, Legal Change, or Minor Correction).
• Read the instructions carefully before proceeding.

Step 4: Upload Required Documents

• Take clear photos of your valid ID and any supporting documents (Marriage Certificate, Court Decree, etc.).
• Make sure all details match exactly what you want to update.
• Follow the app’s on-screen instructions to submit your files.

Step 5: Take a Selfie for Verification

• Follow the instructions to take a selfie that will be matched with your ID.
• Ensure proper lighting and remove any hats or glasses covering your face.
• Double-check the selfie before submitting.

Step 6: Submit & Check Status

• After submitting your documents and selfie, tap Submit.
• Verification usually takes a few days; you will get a notification via SMS once your name is updated.
• If your request is rejected, review the tips in the Common Problems section and resubmit.

Common Problems & How to Fix Them

Even if you follow the steps correctly, some users encounter issues when changing their name on GCash. Here’s how to troubleshoot the most common problems.

1. Verification Rejected

• Blurry or incomplete document photos: Retake photos ensuring the entire ID or supporting document is clear.
• Incorrect personal details: Make sure your name and birthdate exactly match the documents.
• Expired IDs: Use only valid, current Philippine IDs.
• Selfie issues: Remove hats, glasses, and ensure your face is fully visible.

2. OTP Not Received

• Check that your mobile number is active and can receive SMS.
• Wait a few minutes and request a new OTP if needed.
• Restart your phone or app if the OTP does not arrive.

3. App Errors During Submission

• Update the GCash app to the latest version.
• Clear app cache or reinstall the app if it crashes.
• Ensure a stable internet connection when submitting documents.

4. Name Update Delays

• Sometimes GCash takes 2–3 days to process requests, depending on traffic.
• Check your app notifications and SMS regularly for updates.
• Contact GCash Support if it takes longer than the usual timeframe.

Frequently Asked Questions (FAQs)

Can I change my GCash name after marriage?

Yes! If you recently got married, you can update your surname by submitting your Marriage Certificate along with a valid Philippine ID in the GCash app.

How long does it take for GCash to update my name?

Typically, it takes 2–3 business days for GCash to review and approve your request. You will receive a notification via SMS once your name has been updated.

What happens if my document is rejected?

If your submission is rejected, check that your documents are clear, valid, and match the details you want to update. Then resubmit according to the app instructions.

Can minors update their GCash name?

Only fully verified accounts are allowed to update their name. GCash Jr accounts for minors require parental consent, and some restrictions may apply.

Do I need to pay to change my name in GCash?

No, the name change process is completely free. GCash does not charge a fee for updating account information.

Will changing my name affect linked bank accounts or transactions?

No, updating your name on GCash will not affect your linked bank accounts, previous transactions, or e-wallet balance.

Tips for Faster GCash Name Update

• Prepare all required documents in advance to avoid delays.
• Ensure photos of your ID and supporting documents are clear and well-lit.
• Submit your request during off-peak hours when the app server is less busy.
• Double-check that your personal details exactly match your documents before submitting.
• Keep your mobile number active to receive OTPs and notifications promptly.

Conclusion

Updating your GCash account name is a straightforward process if you follow the correct steps and prepare the required documents. By following this guide, you can ensure your name is updated smoothly, your account stays compliant with GCash policies, and your transactions continue without interruption.

Remember to double-check your documents, follow the step-by-step instructions, and troubleshoot any common problems as discussed. Once your name is updated, you’ll enjoy a fully verified GCash account with access to all features.

For more guides on GCash, e-wallets, and digital banking in the Philippines, explore our other articles on DigitalHelpPH.